At Coolco, customer satisfaction is important to us. As we ensure the strictest and highest of quality in our products, we operate under a no refunds and no returns policy.

 

Exceptions for Damaged or Defective Items

In rare cases where an item is damaged or defective, we are happy to assist.

Report the issue within 7 days of receiving your order by emailing marketing@coolco.sg. Include clear photos/videos showing the defect or damage, along with your order number.

Resolution Options

After verification, we may offer:

• A replacement product.
• Store credit for future purchases.
• Shipping fees for replacements, if applicable, will be covered by Coolco.

 

Final Sale Policy

All purchases are final.

Refunds or returns are not offered for:

• Change of mind.
• Unsatisfactory results, as skincare outcomes can vary by individual.